evanostrand

To Whom it may concern: i bought a ticket from usa to australia through airhitch.com a couple of years back by buying a lifetime membership. i will be taking a trip soon and thought i would go look it up and see if i could get another ticket through them, but it redirected me to airhitch.org. so i went there, and found a chat room i could go to, so i thought i would just ask if theyre the same company. if not, i figured, w/e, i got such a good deal on my first ticket, no money wasted. i stayed in there for a little under 5 minutes, and left cause i had other things to do, and it wasnt any high priority. about 10 minutes after i left, i got an aol instant message from one of the airhitch people, and this was my conversation: (these are the screenshots of my conversation.) http://home.comcast.net/~evanostrand/discu...n/airhitch1.JPG http://home.comcast.net/~evanostrand/discu...n/airhitch2.JPG i cannot believe it became such a big deal, all i did was ask a yes or no question, and i got a freakin lecture! about something totally unrelated to my question! but you can believe i will be taking my money elsewhere. I have already reported this to the Better Business Bureau, and will be looking for other places to post this same letter. I will also be telling anyone i know, and anyone i hear who is considering airhitch.org, to go elsewhere. That is atrocious. I have 10 years of customer service experience in my career, and i would expect to be fired for treating any customers like that, online or not. Erica Van Ostrand