acranger

Hey, i iusually tip 100bt a day to the housekeeper. I tip 200 ifi trash the room the night before, party, food everywhere, etc. I expect the girl to clran my room and do a good job when I tip 200. I do not expecct ,my finace to be told to take her own garbage down the stairs. When I leave for breakfast at 7 or 8am I expect my room to be clean when I return at noon. This was the level of service I got back when Kevin ran the place and it is the level of service that is standard in a multitude of hotels in Pattaya. I am checking out tomorrow and I will give a full report when I check in.

I Stayed here back in 2008 and had a great stay. My room was on the 1st floor next to Club Blu so it was a bit noisy, but other than that, no complaints. I have to say however, that since Kevin stopped running the day to day business of the hotel, it has fallen far from where it once was. I was planning on staying a month in Pattaya and negotiated a monthy rate with the hotel. The rate included breakfast for 2. When I arrived, I was told they no longer included breakfast. I produced hard copies of the email traffic and the agreement that breakfast was included. Her response was to include breakfast for one person. I am not a monger (no offense against those who are) and I checked into the hotel with my thai fiance. Tell me one reptuable hotel that would even consider a proposal of only serving breakfast to one of the guests? 2nd, the phone line didnt work in my room. She sent up a new phone, which also didn't work. I was assured this would be taken care of tomorrow ( this was over a week ago) I have stopped even asking about it because I know nothing is going to happen. Third, after receiving a 200thb tip from me TG, the cleaning lady proceeded to tell her she needs to start taking her own garbage down the 6 flights of stairs, as it was too much work for her to do. The owner of the hotel repeated this to her the next time she left the hotel. Lastly, I left the hotel around 8am for breakfast, left the "please clean room" sign hanging from the door. After breakfast I went and got a massage and ran some errands and got back to the hotel around 1120. The housekeepers were sitting in the lobby drinking coffee and my room is still not clean. The breakfast was the closing deal on why I chose this place, now I am just here out of laziness to find a new hotel. I still might, because i paid a bit in advance and have a few days left. This place will try and pressure you to pay your entire stay in advance DO NOT DO IT. I only paid a week and i am regretting it. It is really too bad too, this used to be a great place, Kevin, you need to come back and take things over, your wife is running things into the ground.