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I have used them with zero problems with the Sabai Inn in Pattaya and the Swiss Park in Bangkok they email you a prepaid voucher and you present it upon Check in and that was that.

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Have used them, I think, 3 times. First two times no problem, then I made a booking with them in Koh Samui for a small hotel and I prepaid the required first 2 nights. When I got there the hotel no hab my reservation and Sawadee couldn't find a record of my trans action. Dummy me forgot to bring my booking voucher so I guess it was my fault. I think I lost out on 1600 baht for the my first two nights. Not really worth the hassle of going through my credit card company to get the money back. But Sawadee.com was not very good at resolving the problem and not very good at making this booking. I have not used them since.

 

The first two times I used them were for hotels in Bangkok. I had no problem and everything was done right. I deduced that for Bangkok, Pattaya and probably a city like Chiang Mai, this service works well. I would be a little cautious about using them on more remoter places. Don't do what I did and forget your paper work. Although it might not do you any good anyway as the clerk probably won't speak enough english to work out the problem. Try to confirm with the hotel separately via email or phone call if you can. Good luck.

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