good customer service possible?

[steamer 158]

Was in Hua Hin at a Thai restaurant and I just wanted a light meal for lunch. After perusing the menu the "spicy pork salad" seemed to fit the bill tho I'm not one that can tolerate a great deal of spice. The owner/operator who spoke excellent English took my order of salad and water and I asked that the salad would be "nit noi spicy." 10 minutes later the salad arrived with a little red bombs throughout. I picked out as many as I could but the bombs had done their business and the salad was a challenge for me. I was sweating and struggling as I ate the salad and went thru my bottle of water very quickly indeed. I stopped numerous times to pant and pause so that the spice was tolerable. Upon noticing my struggles, the owner came by and asked if the salad was too spicy. "I can eat it" I told her "but it will take me three days to do so" I told her with a smile. She then took the salad away and brought me a fresh one exactly like I had hoped the first one would be. It had a wonderful zesty lime flavour. I don't know what happened with the first salad whether that was her idea of nit noi spicy or she had forgotten and made it the usual way but I was taken aback that a Thai place would do this. Most places will just ignore you and won't ask how the meal was or why you left half of it uneaten. I still smile when I think about her.

[MM 6,562]

It's nice when they get it right....and sometimes they do.