Computer problem

[highflier 3]

After starting up I get an error message that says: RUNDLL, error loading c:\documents, the specified module could not be found. Anybody had this problem before and can tell me how they fixed it?

[englishinsiam 15]

After starting up I get an error message that says: RUNDLL, error loading c:\documents, the specified module could not be found. Anybody had this problem before and can tell me how they fixed it?

 

 

As always google is your friend

 

Any error you get copy and paste it into Google there will be a million people who have had the problem before you.

 

http://windowsexpert.us/RundllError.html

[Jack Scagnetti 502]

After starting up I get an error message that says: RUNDLL, error loading c:\documents, the specified module could not be found. Anybody had this problem before and can tell me how they fixed it?

 

did you try it in safe mode?

[highflier 3]

did you try it in safe mode?

 

Yes I did try it in safe mode and got the same result. I had a virus a couple months back and had a computer guy come over and one of the things he did was go and rename .exe to something else and he was able to run it. Do you know how to do that?

[highflier 3]

As always google is your friend

 

Any error you get copy and paste it into Google there will be a million people who have had the problem before you.

 

http://windowsexpert.us/RundllError.html

 

I checked this out already. They want you to buy the tool.

[joekicker 53]

You're not providing the whole message you are seeing. It is continued what you give as in something along this line:

 

RUNDLL, error loading c:\documents and settings\Your name..... etc and finally giving the name of the module that won't run. Your refusal to google the error is also frustrating.

 

In any case: Whatever module is not found by RUNDLL is *_probably_* the business end of a virus/malware that was previously removed BUT the little engine in the registry that runs it wasn't removed. Whatever the module is at the end of your error message, look for THAT in the registry and delete it.

 

.

[samfreeland 64]

ive had a problem where it wanted a $5 donation to stop this pop up of a wolf growling.i lived with it for ages .the bastard was in three different places and needed to be deleted in order.

[highflier 3]

You're not providing the whole message you are seeing. It is continued what you give as in something along this line:

 

RUNDLL, error loading c:\documents and settings\Your name..... etc and finally giving the name of the module that won't run. Your refusal to google the error is also frustrating.

 

In any case: Whatever module is not found by RUNDLL is *_probably_* the business end of a virus/malware that was previously removed BUT the little engine in the registry that runs it wasn't removed. Whatever the module is at the end of your error message, look for THAT in the registry and delete it.

 

.

 

What?? I did Joe. I have thoroughly researched this and seemed to have fixed it. I went and changed the name of the Malwarebytes program and was able to run a scan. It found alot of infections. Restarted computer and the error message didn't appear.

[highflier 3]

The problem I am having now is changing the data.exe name back to the normal mode. Any suggestions?

[LocalYokul 217]

sounds like you are still having problems after your virus, try this :

 

http://www.pandasecurity.com/homeusers/solutions/activescan

 

hit Scan Your PC Now

Edited June 7, 2010 by LocalYokul

[Jack Scagnetti 502]

take a look at this......

 

http://www.bleepingcomputer.com/forums/topic298033.html

[joekicker 53]

The problem I am having now is changing the data.exe name back to the normal mode. Any suggestions?

 

Good for you to figure out the Malwarebytes problem.

 

To rename a file, you have to "free" the program that owns it. So you have to quit the program entirely, then rename it, then start it up again.

 

.

[highflier 3]

Good for you to figure out the Malwarebytes problem.

 

To rename a file, you have to "free" the program that owns it. So you have to quit the program entirely, then rename it, then start it up again.

 

.

 

After I renamed it by going into the program files and right clicking on the icon, I ran a quick scan and it found 17 files infected originally and forgot to save the file. I removed the program and downloaded it again and after I clicked on finish it triggered an error message that read:

 

Setup

Unable to execute file

C:\programfiles\malwarebytes\anti-malware\mbam.exe

Create process failed; Code 5

Access is denied

 

Can you be a little more specific in terms that I can understand on how to do this?

 

Appreciate any help you can give

[drdod 0]

hi all ....isnt it a better idea just to format the drive again.

 

save all the days messing around....start a fresh

 

drdod shaun

[kaiser71 30]

http://www.myantispyware.com/2009/06/08/ma...-how-to-fix-it/

 

Malwarebytes won`t install, run or update – How to fix it

 

If Malwarebytes Anti-malware or any of your security programs won’t install, run or update, then you’ve probably got malware or the effects of malware on the computer (some types of malware will disable Malwarebytes Anti-malware and other security tools).

Malwarebytes Anti-malware or any of your security programs won`t install

 

Fix 1: Before saving Malwarebytes Anti-malware or any of your security programs, rename them first.

You clicked on a download link and a Save dialog opens. Change file name and click on Save. For example, before you save Malwarebytes Anti-malware, rename mbam-setup.exe to something like mapp.exe (or use any random name) and then click on Save and save it to your desktop. Double Click mapp.exe to install the application.

Note: several good names that you can use: explorer.exe, iexplore.exe, firefox.exe, userinit.exe

 

Fix 2: Change Malwarebytes Anti-malware or another security program installation file extension.

Turn on “show file extensions for known file types” by doing:

Double-click on the My Computer icon.

Select the Tools menu and click Folder Options.

After the new window appears select the View tab.

Put a checkmark in the checkbox labeled Display the contents of system folders.

Remove the checkmark from the checkbox labeled Hide file extensions for known file types.

Press the Apply button and then the OK button.

Now your computer is configured to show file extensions for known file types.

 

Right-click on an installation file (the mbam-setup.exe file for Malwarebytes Anti-malware) and change the .exe extension to .bat, .com, .pif, or .scr. Press Enter and then double-click on it to run.

Malwarebytes Anti-malware won`t install or run, it displays a code 2 error box

 

The infection is deleted a core executable (mbam.exe) file of MalwareBytes` Anti-malware. To fix it:

Click Run, type %ProgramFiles% and press Enter.

Open Malwarebytes’ Anti-Malware

Click here to download a Malwarebytes` Anti-malware core executable file with random name.

Save the file to the folder above.

Run it.

Malwarebytes Anti-malware or any of your security programs won`t run

 

Fix 1: Rename the main executable file.

Click Run, type %ProgramFiles% and press Enter.

Open a home folder of your security program, right-click on the main executable file and click Rename.

Type a new name (try explorer.exe or use any random) and press Enter.

Double-click on the file to run.

 

An example for Malwarebytes Anti-malware, click Run, type %ProgramFiles% and press Enter. Open Malwarebytes’ Anti-Malware folder, right-click on the mbam.exe file, select Rename, type myapp.exe and press Enter and then double-click on it to run.

 

Fix 2: Boot your computer in the Safe mode.

Restart your computer.

After hearing your computer beep once during startup, but before the Windows icon appears, press F8.

Instead of Windows loading as normal, a menu should appear.

Select the first option, to run Windows in Safe Mode.

 

Run Malwarebytes Anti-malware or your security program.

 

Fix 3: Log in Windows using a new created user account.

Click Start -> Settings -> Control panel.

Click User Accounts and create a new account.

Reboot your computer and login Windows using a previously created user account.

 

Run Malwarebytes Anti-malware or your security program.

 

Fix 4: Run TDSSKiller.

Probably your computer is infected with TDSS trojan/rootkit. It may block various antivirus and antispyware programs from running.

 

Download TDSSKiller from here and unzip to your desktop.

Open tdsskiller folder and run TDSSKiller. Follow the prompts.

Malwarebytes Anti-malware won`t run, Windows displays “Windows cannot not access the specified device, path, or file. You may have inappropriate permissions to access the item” error

 

Download this file

Save it next to mbam.exe (the file is located in the Malwarebytes Anti-malware home folder). Once done, drag and drop mbam.exe into Inherit.exe. Click OK and attempt to run Malwarebytes Anti-malware once again.

Malwarebytes Anti-malware won`t update

 

Fix 1: Manually download and install Malwarebytes Anti-malware update.

Download Malwarebytes Anti-malware updates from here or here and save it to your desktop.

Double-click on mbam-rules.exe to install.

 

Fix 2: Copy the Malwarebytes Anti-malware definitions (rules.ref) from a clean computer.

You can update through MBAM’s interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes’ Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

Cannot use the Internet and download Malwarebytes Anti-malware or another security program

 

You will need access to another computer that has a connection.

 

From the computer download and save a setup package (installation file) to a flash, usb, jump drive or CD. Now transfer it to the infected machine, then install and run the program.

If you cannot transfer to or install on the infected machine, try running the setup package (installation file) directly from the flash drive or CD by double-clicking on the file so it will install on the hard drive.

[jacko 8,822]

You're not providing the whole message you are seeing. It is continued what you give as in something along this line:

 

RUNDLL, error loading c:\documents and settings\Your name..... etc and finally giving the name of the module that won't run. Your refusal to google the error is also frustrating.

 

In any case: Whatever module is not found by RUNDLL is *_probably_* the business end of a virus/malware that was previously removed BUT the little engine in the registry that runs it wasn't removed. Whatever the module is at the end of your error message, look for THAT in the registry and delete it.

 

.

Would it not be suitable to find a clean copy of this module and put it into the right place.....?

[joekicker 53]

Would it not be suitable to find a clean copy of this module and put it into the right place.....?

 

No, no, no.

 

It is quite possible that what won't run is the VIRUS/malware because it has been partly removed. It's more important to track it all down to the source and find out -- or wipe the disk and start again.

 

.

[jacko 8,822]

No, no, no.

 

It is quite possible that what won't run is the VIRUS/malware because it has been partly removed. It's more important to track it all down to the source and find out -- or wipe the disk and start again.

 

.

No, I wouldn't want to run the Virus or Malware infected module.....especially after my 'protection' isolated or moved it.

But like any 'missing file'..... a clean copy can be put back surely.

I mean I have done this with single files (.dll modules springs to mind) and no apparent issue other than restoration of functionality..

Edited June 17, 2010 by jacko

[joekicker 53]

No, I wouldn't want to run the Virus or Malware infected module.....especially after my 'protection' isolated or moved it.

 

Yes THIS is the point.

 

*IF* the missing file is part of the bad guy, you obviously don't want to restore it. You can restore it, of course you can. But you don't want to. You want to find out why it is running automagiclly (probably through a registry entry) and remove THAT so it won't try to run.

 

You would only want to restore something that you want to run. So the FIRST thing before we go restoring something is to find out what it is.

 

I've come up with this from time to time, not through virus action, but regular program action. First thing I do, search the registry, remove any reference to it. Then replace the entire program. But again this is because I knew what the program was, and I knew I wanted it. Sometimes you have to go another two steps back and try to figure out what the heck the program is. That's why I asked the OP what the rest of the error message was.

 

.

[highflier 3]

Just to add an update to my virus problem. I was getting help from a online support tech. He gave me instructions on how to start with checking stuff with different procedures. Make a long story short, he asked me delete two files with a program called "Avenger". I did and afterwards my machine kept looping the restart mode. I had to call my computer guy to come over and fix the mess finally. He said one of the files was critical for startup and the other was and infected file. I got back to the online guy and he was adamant and seemed offended by what I told him about the one that was the startup file. He said no it was also infected. From now on I will never listen to one of these guys without knowing more about what I am doing.