Revenge is sweet

[BigusDicus 9,835]

A musician named Dave Carroll recently had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation. The Manager responded : "Good luck with that one, pal".

 

So he posted a retaliatory video on youtube. The video has since received over 6.1 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal".

 

Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has lead to a sharp increase in orders.

 

Here's the video ....

 

[Sailfast 503]

A musician named Dave Carroll recently had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation. The Manager responded : "Good luck with that one, pal".

 

So he posted a retaliatory video on youtube. The video has since received over 6.1 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal".

 

Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has lead to a sharp increase in orders.

 

Here's the video ....

 

 

That made my morning, thanks for posting it!

 

Took a CNN columnist to fix my little problem with United. They are so nice once you have them over a barrel.

[bigdelta 46]

Airline liability for baggage damage is obviously limited.It was $1500 IIRC and any amount over that needed to be declared and paid for by the passenger.But I've been retired for 4 yrs now so things may have changed.Some items could be accepted for carriage but excess valuation was not offered,ie jewelry,ect.

Edited January 4, 2010 by LTGTR

[Mescalito 19]

Pretty damned funny video (>7 million hits at last count), and hopefully a lesson learned. I've had only one mishap in all the flying I've done over the years, and it ended quite well. It wasn't anything broken, but almost as bad: Delta lost my golf clubs. I was on a business trip to a conference at the Couer D'Alene resort in Idaho, flying LA - Salt Lake City - Spokane. When I landed in Spokane, my suitcase came off the plane but not my golf clubs. I filed a report with the Delta agent there, who started a trace on it. He said he was also a golfer and offered to loan me his clubs, which were in his car, until mine turned up. I told him that was very generous, but I was sure I could rent a set at the resort. He told me Delta would reimburse me for the cost if I did.

 

I had an 8:30 AM tee time, and when I got up at 7:00 I checked with the bell captain, who told me my own clubs were already at the course waiting for me. Here's what happened:

 

My the plane from my LAX-SLC leg continued on to Edmunton in Canada; that's where my clubs went, too. Delta's crew there found them, and put them on the last flight back to SLC, where Delta put them on what was to be the last flight to Spokane. The agent in Spokane waited for them until the middle of the night for my clubs to arrive, then put them in his car and drove the 45 minutes to the resort so that they would be in the morning. Now THAT'S customer service.

 

When I got home I wrote a glowing letter to Delta's VP for customer service.

[wetwillie 12]

Pretty damned funny video (>7 million hits at last count), and hopefully a lesson learned. I've had only one mishap in all the flying I've done over the years, and it ended quite well. It wasn't anything broken, but almost as bad: Delta lost my golf clubs. I was on a business trip to a conference at the Couer D'Alene resort in Idaho, flying LA - Salt Lake City - Spokane. When I landed in Spokane, my suitcase came off the plane but not my golf clubs. I filed a report with the Delta agent there, who started a trace on it. He said he was also a golfer and offered to loan me his clubs, which were in his car, until mine turned up. I told him that was very generous, but I was sure I could rent a set at the resort. He told me Delta would reimburse me for the cost if I did.

 

I had an 8:30 AM tee time, and when I got up at 7:00 I checked with the bell captain, who told me my own clubs were already at the course waiting for me. Here's what happened:

 

My the plane from my LAX-SLC leg continued on to Edmunton in Canada; that's where my clubs went, too. Delta's crew there found them, and put them on the last flight back to SLC, where Delta put them on what was to be the last flight to Spokane. The agent in Spokane waited for them until the middle of the night for my clubs to arrive, then put them in his car and drove the 45 minutes to the resort so that they would be in the morning. Now THAT'S customer service.

 

When I got home I wrote a glowing letter to Delta's VP for customer service.

 

 

 

 

If it was AA they would still be flying around the country. (I never miss an opprotunity to bash AA)