Mobile network price war

[lemons 0]

This article appeared on Thai Visa thisafternoon:

 

BANGKOK: -- The ongoing price war in Thailand's mobile-phone industry intensified, with TA Orange introducing a new campaign that will cut fees further, Bangkok Post reports.

 

Under the new promotion, the first minute of a call within TA Orange's network and the fixed-line network of its parent True Corp. (TRUE.TH) will cost THB1, the second and fourth minutes will be THB0.25 each while the third and fifth minutes are free.

 

For calls to other networks, customers will be charged THB2 for the first minute and rates similar to its in-network promotional pricing for the subsequent minutes, the paper reports.

 

Lets see if this will create a general shakeup.

 

lemons

[ukdog 0]

That would be great if you could get connected with orange, their system is always over-loaded and when its not, your somewhere were there is no signal, like North road :frustrated

 

dog

[kutetee 0]

The service of Orange is horrible, please read the following :

 

My Question to Orange

 

On 21 May 05 I bought an orange card for THB199 from a 7 Eleven shop in Bangkok. The staff helped me to activate my line at about 2 PM and told me to use it after 15 minutes after her call. However, the line was not activated after an hour despite my repeated call to 1331. I went back to the 7 Eleven shop, the staff also tired for me but to no avail. The reply from 1331 was that "the number has been registering now" As a result I could not use the card for the day ie 21 May 05. It was only on 22 May 05 at about 8.30 AM when I was at the Bangkok airport then I received the message from orange for the service activation.. Kindly look into the matter and revert to me. Thank & Regards Alan

 

 

 

 

Orang’s Reply

 

Thank you for choosing Orange. We would like to apologize for the activation delay. Kindly be informed that during this time Orange have launched new Just Talk Promotion thus there are many customer interested in this promotion. Therefore, the activation will be delay for a short period. Please accept our apology may cause you again.

 

Should you have any concerns, please do not hesitate to call Customer Care at 1331 or email at Kindly be informed that currently we have been receiving high number of contacts from customers so sometime the response from us might be delay than usual. However, we are doing our best to respond to your inquiry as soon as possible. Kindly accept our apology for any inconvenience we may have caused.

 

 

My follow up query

 

Hi Dear Oracha Thongpradit

 

The following email was sent to you on 27 May 05. As to-date I do not appear to have received your reply. Kindly look into the matter and revert as soon as possible.

 

Quote

Dear Oracha Thongpradit

 

Thank you for your reply. I would appreciate it if you could provide me the following information:

 

1. What is the expiry date of my card 065355484 which was bought on 21 May 05?

2. As I had left Thailand on 22 May, could I use this card on August 05 when I go to Thailand?

From 18 May to 21 May I bought 3 call cards 065358268, 065358345 and 065355484. The first two cards used up very fast (about less than 30 minutes call for each card). Please let me know how many minutes can I call for each card (THB199)

3. Why the top up of card (minimum THB300) is more expensive than a new card (THB199)?

4.Is there a service centre in Thailand which I can call in case of need? If so, what is the telephone number?

 

Unquote

 

 

Thank you.

 

 

To-date I have not received their reply despite my repeated requests.

[ukdog 0]

Took My card back and was told I would be required to pay 1,300 baht a month for the duration of the contract, (1 Year). I pointed out that I could not get a signal in North road where I live or Third road, so was therefore unable to use their service.

 

They were indifferent and said I would still have to pay.

 

Decided on some mobile advertising regarding their service by using a large board and vocals next to their stand in Royal garden. They cancelled the contract and refunded my sim card money within 10 minutes

 

I then went and signed on with AIS, no problems at all.

 

relaxed dog

[H 0]

I hate to use AIS (because of its links with Toxin) but they have the best network. International calls using 008,009 are cheap and 95% of the time the quailty is very good.

 

Orange is a poor 3rd to AIS #1 & Dtac #2

 

H