TOT=Third World Status

[bigdelta 46]

When it rains-intermittent service.So of course,I called 1100 and asked how long it would be down.LOL!

Monday,because our "technicians" (too funny) only work 9-5,Monday through Friday.What a wonderful job to have-holidays and weekends off.And to think I expected internet service 24/7/365-how silly of me.

This rivals Honduras where I endured Third World status some 20 months back.How silly of me to think Thailand had progressed beyond that stage.TT&T-still waiting to hear from them form 6 weeks back.

Contacted 2 offfices and still no response.Third World indeed.

[CheshireTom 1,377]

I must say that up until now I've had pretty decent service from TT&T.

 

As for TOT, the best that can be said is that it was "an experience".

[jacko 8,822]

My TT&T MAxnet has been pretty reliable. It's certainly not fast, but depite the rain outside it is still there. I live on the darkside.

I have heard TOT disparaged many a time, particularly wrt to customer relations. This place needs a good injection of competition.

[Dr Mick 111]

I lost my internet service last wed repaired 2 days later,

 

Now internet ok but phone not working

[MM 6,562]

I now live in a condo and applied for a direct phone and ADSL connection from TTT/Maxnet on Oct 18. It was installed a week later. I haven't had an outage yet. Good service and trouble free so far.

[Fireman Sam 336]

I have TT&T in Nakhon Phanom with a 4MB connection, very reliable most of the time.

 

When I moved house they installed the phone line on the same day of asking.

 

No complaints from me regarding TT&T.

 

Best Regards

Fireman Sam.

[js007 795]

I now live in a condo and applied for a direct phone and ADSL connection from TTT/Maxnet on Oct 18. It was installed a week later. I haven't had an outage yet. Good service and trouble free so far.

 

Just out of curiosity, what to they charge, per month, for your internet service? Is that the best available?

 

J

[joekicker 53]

When it rains-intermittent service.So of course,I called 1100 and asked how long it would be down.LOL!

 

This doesn't make sense. The rain shouldn't interfere with the land-line Internet service, although it might with satellite. It sure doesn't interfere with mine.

 

But if rain is causing your service to be intermittent, then rather obviously it will be "down" (not intermittent?) until the rain stops. How can a technician help if the problem is rain?

 

TT&T-still waiting to hear from them form 6 weeks back.

Contacted 2 offfices and still no response.Third World indeed.

 

Something wrong. Get a Thai speaker to check your application. They don't take that long.

[jacko 8,822]

Just out of curiosity, what to they charge, per month, for your internet service? Is that the best available?

 

J

I pay about B750/month for the 3MB/0.5 choice. Prices go up with the speed options. That of course is not the speed you get, just the advertised speed you share. It can be snail speed on a Saturday night.

 

Best available, well I am not in a position to compare, it beats my previous GPRS, and it sounds like it beats TOT. But best of a bad bunch.... It is useless for Skype...

Edited November 9, 2008 by jacko

[Eneukman 1]

I switched to TT&T a few months ago and so far it has been much more reliable than TOT. It was slow earlier tonight though I'm not sure whether that was TT&T's fault or the general internet out of Thailand.

 

Alan

[Dr Mick 111]

My internet went down again on Sunday with TOT ,lost it for 8 hours now ok,but still no line to my house phone ,

[voracious 31]

Don't blame it all on Thailand, lol... If you call Comcast in the states, you need a repair appointment...which is usually about 3 working days out in my area. Then if they come and the problem is not in your house you get charged a $75.00 fee for an unnecessary service call. Horrible, really.

 

Edit: unless you're paying for commercial guaranteed uptime like a T1 or T3 then you have a right to complain. Read the contract and see what they say about uptime. I used to have a T1 to my home and you could call any time and they'd work on it right away, but of course you paid an arm and a leg for it.

Edited November 10, 2008 by voracious

[jacko 8,822]

Don't blame it all on Thailand, lol... If you call Comcast in the states, you need a repair appointment...which is usually about 3 working days out in my area. Then if they come and the problem is not in your house you get charged a $75.00 fee for an unnecessary service call. Horrible, really.

 

Edit: unless you're paying for commercial guaranteed uptime like a T1 or T3 then you have a right to complain. Read the contract and see what they say about uptime. I used to have a T1 to my home and you could call any time and they'd work on it right away, but of course you paid an arm and a leg for it.

You get to talk to someone in the same country when you call? In the UK you get someone with an incomprehensible accent in Bangalore or Delhi! What is all this about T1 and T3, contracts and guarrantees? Aren't we talking about TOT in LOS? Edited November 10, 2008 by jacko

[bigdelta 46]

This doesn't make sense. The rain shouldn't interfere with the land-line Internet service, although it might with satellite. It sure doesn't interfere with mine.

 

But if rain is causing your service to be intermittent, then rather obviously it will be "down" (not intermittent?) until the rain stops. How can a technician help if the problem is rain?

Something wrong. Get a Thai speaker to check your application. They don't take that long.

Of course it doesn't make sense-this is Thailand,Joe!Of course water does interfere with land lines.

I returned to the 1st TT&T office and the same girl in a 2 girl office that helped me originally acted as if I was from outer space.Ok,will check for you.I will return to the 2nd office at Carrefor tomorrow and tell them which planet I hail from.

 

 

TOT update.I had internet for 18 minutes this morning before the 1st outage and then for 32 minutes and then down for the count.Hello 1100,it's me again.I went down to the lobby and saw a sign posted by mgmt that said no phone (and of course no internet) for 3-4 days.I relayed this info to 1100 and they verified it was the lie they were propigating.

Water caused damage to system in Patts and part will have to be ordered from manufacturer and brought down from BKK.3-4 days at best.

I originally wanted TT&T but didn't get a response,so I went w/TOT.

Indeed,worse ISP than the one in that festering,Third World shit-hole called Honduras.

 

Don't blame it all on Thailand, lol... If you call Comcast in the states, you need a repair appointment...which is usually about 3 working days out in my area. Then if they come and the problem is not in your house you get charged a $75.00 fee for an unnecessary service call. Horrible, really.

 

Edit: unless you're paying for commercial guaranteed uptime like a T1 or T3 then you have a right to complain. Read the contract and see what they say about uptime. I used to have a T1 to my home and you could call any time and they'd work on it right away, but of course you paid an arm and a leg for it.

Comcast was excellent both in Orlando and FT.Lauderdale and guess what,their techs work 24/7/365 to fix outages,unlike the techs (LOL) here- 9 to 5 Monday-Friday.

Edited November 10, 2008 by LTGTR

[CheshireTom 1,377]

LTGTR,

 

I'm on Maxnet 4096/512 package at 1070 Baht a month incl the VAT. I'm downloading a Jap movie at the moment at 383 kbps ....... I couldn't have even contemplated such a thing with TOT.

[bigdelta 46]

LTGTR,

 

I'm on Maxnet 4096/512 package at 1070 Baht a month incl the VAT. I'm downloading a Jap movie at the moment at 383 kbps ....... I couldn't have even contemplated such a thing with TOT.

My move south & west can't happen soon enough.Just under 10 monts to go but who's counting.

Download at 383kbps you say-mine is usually with a decimal after the 8.LOL.

Edited November 10, 2008 by LTGTR

[bigdelta 46]

I guess it IS possible to have ADSL and not a working phone line!

Yep,TOT came through tonight with internet and no phone but I never use the phone anyway.I promote them from Third World to Second World point five.

[jacko 8,822]

I guess it IS possible to have ADSL and not a working phone line!

Yep,TOT came through tonight with internet and no phone but I never use the phone anyway.I promote them from Third World to Second World point five.

Yes of course, and the other way around too. The only ever problem I had was when both were out and it transpired to be a physically damaged line down the street. They hang down all over like vines! My neighbour got fed up and had a seperate line just for the ADSL put in. Not sure if there is a telephone utility he isn't utilizing. Tom's Maxnet down south seems better than mine in Pattaya (claimed 3M/0.5), I never see download speeds that good.

[bigdelta 46]

Yes of course, and the other way around too. The only ever problem I had was when both were out and it transpired to be a physically damaged line down the street. They hang down all over like vines! My neighbour got fed up and had a seperate line just for the ADSL put in. Not sure if there is a telephone utility he isn't utilizing. Tom's Maxnet down south seems better than mine in Pattaya (claimed 3M/0.5), I never see download speeds that good.

He has a nice setup down south.

I plan on bringing my new PC and either the 19" or 22" monitor with me when I move down that way.

[CheshireTom 1,377]

Tom's Maxnet down south seems better than mine in Pattaya (claimed 3M/0.5), I never see download speeds that good.

 

Jacko,

 

At the moment I'm able to download a 750 mb movie in around 30 mins at 400+ kbps so, down here at least, Maxnet is pretty much living up to the hype.

 

 

 

Edited November 11, 2008 by CheshireTom

[Eneukman 1]

This doesn't make sense. The rain shouldn't interfere with the land-line Internet service, although it might with satellite. It sure doesn't interfere with mine.

 

But if rain is causing your service to be intermittent, then rather obviously it will be "down" (not intermittent?) until the rain stops. How can a technician help if the problem is rain?

Something wrong. Get a Thai speaker to check your application. They don't take that long.

 

When I lived in Edinburgh, I had cable TV and a telephone line from Telewest. One day, I was having problems with the phone line - hence problems with the internet.

 

The stupid bitch at the Telewest call cantre maintained that if I could use the phone, there was nothing wrong with the line. However, an engineer came out and guess what? He found water in one of their underground fixtures and that was causing the problems with my phone line.

 

Alan