Cathay Pacific - come up trumps again.

[Butch 3,456]

Hi,

We've been long term Cathay customers, for reasons which along with our experiences today , ensures we remain so.

 

3 PAX from LHR to MNL (sister in law, mother in law and brother in law). Arrived at LHR way too early, only to find the desks open but for an earlier flight. There were no other passengers waiting, the girl at the desk beckoned me over when I explained that we're for the 18:30 flight (it was 13:45). Expecting to be told to fuck off and get a coffee, she said...

 

No problem, I'll check you in.

 

FF cards all scanned , she didn't even look at the hand carry stuff.

 

90 kg's allowance and the scales tip at 105kg, she didn't even bat an eyelid. All bags checked, then wheelchair assistance turns up after she called them to come and get the mother in law. Priority boarding, they stowed the bags in the lockers, made sure MIL was comfortable and then sister called to say they were turning off the phones getting ready for taxi.

 

Left on time (2 early actually).

 

Top notch service, We're flying them next year, now have enough points for a biz class upgrade as well.

[jacko 8,815]

At LHR are they actually Cathay staff at check in?

[Butch 3,456]

Yep, the girl had a red uniform and a Cathay badge on.

[firth1974 2,659]

Yep, the girl had a red uniform and a Cathay badge on.

 

I think most check-in staff at LHR are from some ground handling agency, so generally they couldnt give a shit about you or me. I think Cathy have about 7 or 8 departures a day, so it makes sense to have their own ground staff.

[Brown1950 67]

Yep, the girl had a red uniform and a Cathay badge on.

 

And works for Dnata Ltd

[Butch 3,456]

And works for Dnata Ltd

Dnata might well do the pre flight servicing, but all the desks had staff wearing Cathay uniforms with Cathay name badges and Cathay lanyards with Cathay IDs.

 

whatever, anyway she represented the company and was top notch.

Edited September 24, 2015 by Butch