BA and a lot of other airlines charging £25 for complaints now.

[Goldpanner 399]

£25 to complain now? is that a delaying tactic or not?.

 

It will be cheaper to go straight to County Court Action. BA always pays out.

The CAA dont give a shit even when told BA broke 5 of their rules on my flight back from BKK several years back. Even when I won my case and compensation against BA the CAA just didnt give a fuck.

 

I just feel sorry for our Olympic Athletes coming back from Rio on BA. Poor sods, and an ancient old 747 too.

[Butch 3,456]

There is a free option to complain to the Retail Ombudsman, several airlines are signing up to the ADR companies in order to "expedite" complaints.

I'd agree it would put many off complaining , but it's not yet established that if it is just for regular "my chicken dinner was cold" complaint as opposed to them breaking CAA rules which might warrant a different conduit of reporting.

I also note it is refunded in the event of a successful claim, so even though a claim or complaint is valid and arguably reasonable, it still might not be successful, which is pretty shocking IMO. I'd be inclined to agree with you on this one, no cacking about, go straight to a small claims court.

 

I think BA's next move is to remove all personality and compation from their staff...oh wait...

Edited August 23, 2016 by Butch

[Goldpanner 399]

Thats where I went wrong, arguing the toss with BA as they piled lie upon lie. Even when I showed them incontrovertible evidence of their lies they still contnued lying.

I issued a County Court Summons and they paid up within 24 hours claiming a 'Mistake'.

And the CAA? not worth a fart, toothless setup pretending to set the rules.

[Regyai 415]

CAA terrified shitless by large operators

 

But just watch them stand on the throat of a humble private Pilot

[wacmedia 277]

CAA terrified shitless by large operators

 

But just watch them stand on the throat of a humble private Pilot

 

 

Hi,

 

That's the way it goes. The small guy gets screwed while the big criminals get away with murder. Sometimes literally, like Hilary Clinton at the moment.

[Goldpanner 399]

 

 

Hi,

 

That's the way it goes. The small guy gets screwed while the big criminals get away with murder. Sometimes literally, like Hilary Clinton at the moment.

Hilary.......who?