Yes, don't want to lose out on something I paid for, so I always pack some bricks to get me up to the weight limit.
A couple of things, I wasn't talking about a Travel Agent, ie that shop on the High st which is really superfluous these days, but some like that personal touch. They also makes things easier if you are not computer literate or don't even have one at home. I meant the Expedia, Lastminute, Airticket.co.uk etc shops.
I have had a couple of aggravations with them, once I booked a short ex-UK flight, and grabbed at the cheaper price via an online agent, when I got to the airport I realized it was a budget carrier, and check-in baggage wasn't included. They gouged me for the case. I hate having a lot of carry on, I ain't dragging 10-15 kgs 2 miles from lounge to gate and through security. Another incident was Expedia Thailand, I booked to UK Biz Class and got a good deal on Finn Air. Sadly, there was a death in the family when I was there and I had to cancel the return leg. Rescheduling had quite a cost to it and I really didn't know when to reschedule for. The way they fucxed with me (I think I always got to be connected to India when phoning them, Expedia UK, not interested, Finn Air, same). On the phone for hours, repeating the same shit, supplying documentation, them not calling back, going in circles, being lied to, was infuriating. It was 3 months later I got a refund. It was nearly 40,000 baht so worth chasing, even the UK taxes alone were worth chasing. Why the hell should they keep them!
I believe I only got it because I started hassling Finn Air, who of course originally pointed me back at Expedia.
I promised myself, never again. Always booking directly with the carrier for long haul from then on.
Come this year, summer ticket prices ex Thailand Biz to UK are through the roof, and I couldn't come close, a saving of 30,000 baht is not to be ignored!
I get Expedia points and BA Avios, there is nobody likely to die in the UK, I am next in line! Hopefully all will go well.
I suggest looking for good prices on Skyscanner, and seeing if the Carrier will match them. I have done a few trips to Bali with Expedia too without issue, but could find better flight timings and prices directly with Malaysian Airlines. So Expedia got me the hotel deal.