UK guys beware fly.co.uk on Skyscanner

[Gus 97]

I have been reading on moneysavingexpert (Martin Lewis) about many disgruntled passengers who initially used Skyscanner which showed fly.co.uk as the cheapest flights (not BKK).

Then added charges and other problems including big cancellation charges showed this company to be very troublesome at best.

The company is Germany based, maybe Leipzeig, so no UK consumer protection.

It is not Skyscanner that is suspect but fly.co.uk, if thinking of booking with this company it may be best to do a good Google search beforehand.

[fosse 1]

thanks for the info.

[firth1974 2,659]

Sky scanner is just a search engine for flights on many many different websites. It's a little unfair to be blaming them for this.

 

As with all things to do with money, especially when booking flights, read the small print (conditions) that deals with the price for that flight!!

[Gus 97]

firth I know that Skyscanner is OK

"It is not Skyscanner that is suspect "

[darkmancomes 75]

firth I know that Skyscanner is OK

"It is not Skyscanner that is suspect "

 

I read it quite clear in your original post that Skyscanner were not to blame !

[Severn 109]

I have just read through the money saving expert forum and done a sample flight booking on fly.co.uk.

 

Prices look to be similar to other search engines and show the airfare, taxes and price on the first screen No doubt there is a credit card surcharge as is normal.

 

Only one guy on money saving expert seems to have had a problem with his CC bill being £30.00 more than he expected but did he not see the taxes and cc surcharge? In another instance the site asked for proof of identity but this was a pretty standard request.

 

Its a European company and bound by European consumer law.

 

Wouldn't use it though as it only gives prices for one of the four direct carriers from Heathrow to Bangkok.