FedEx Chonburi are complete and utter incompetents

[MM 6,562]

I've used FedEx twice now to have documents sent from the USA. I give my USA correspondent the same postal address I use with Truevisions, DTAC, 3BB...all the major companies that I deal with in Thailand.

 

Both times, the package is undelivered, and I have to go track it down at the FedEx office in Naklua.

 

This last time was just too ridiculous not to share.

 

I had some credit cards that were renewed delivered to my USA address. I asked that they be sent Fedex to FLB, since there is someone there all the time. I gave the standard FLB postal address that works fine with Thai Post, and proceeded to watch the tracking page. The first attempt to deliver said something like "Business Not Open", so they appear to have found the place, but nobody answered to door. Okay, they tried again, and this concluded with "Incorrect Delivery Address".

 

Okay, off to the Naklua office. Turns out the package is in Laem Chebang, and they ask me for a delivery address. I gave them my home address, the same as I use with the electric company, TOT, Truevisions, 3bb...Thai post can always find it.

 

Next day, I get a call from the delivery guy. He's on the right Soi, wrong Street. I mean, how fucking stupid is that? So I give the phone to my gf and she explains you're on the wrong street, numbnuts. Go to the right street and try the soi we gave you.

 

30 minutes later, he's in the general area, and she has to talk him in, until he finally arrives. This is the second time they haven't been able to find my home address, which is why initially, I gave them the FLB address...big sign, major street...hard to miss. But they missed it of course.

 

Now, I get the package, thinking my USA correspondent might have put in the wrong address for FLB...nope, it was letter perfect, with no reason not to be able to deliver...except they are incompetent.

 

I am amazed that they can stay in business with what I have seen is 100% failure to deliver stats.

 

Do you have any Fedex stories...success or failure? Have they ever delivered to the destination as promised?

[tomcat76 327]

I used DHL to send some docs back to the states the other day. They won't have arrived yet, so can't yet comment on their dependability, but the girl I dealt with certainly SEEMED on top of things and was able to answer all my questions. Expensive! But if the docs get where they're going on time, I'll be satisfied.

[MM 6,562]

I used DHL to send some docs back to the states the other day. They won't have arrived yet, so can't yet comment on their dependability, but the girl I dealt with certainly SEEMED on top of things and was able to answer all my questions. Expensive! But if the docs get where they're going on time, I'll be satisfied.

 

I suspect FedEx could deliver quite well going to the USA, perhaps even to Bangkok...it seems Chonburi, especially Pattaya are substandard/abysmal at doing that part of the job.

 

I'd be interested in any stories about UPS, DHL or even EMS delivery into the Chonburi area, Pattaya in particular.

[CheshireTom 1,377]

I stopped using DHL and reverted to EMS - no hassles nowadays. Previously, much the same experiences as yourself (even though I'm not in Chonburi).

[js007 795]

I've used DHL out of Pattaya and I've used DHL into Phuket. Both times everything went OK, although for the Phuket delivery the guy had to call me to get directions to my guest house.

[MM 6,562]

I've used DHL out of Pattaya and I've used DHL into Phuket. Both times everything went OK, although for the Phuket delivery the guy had to call me to get directions to my guest house.

 

These courier companies should do a training course with Thai Post. Those guys know their way around.

[nkped 1,208]

Occasionally send a FedEx envelope to northeastern part of Nakhon Ratchasima province and it gets there very quickly after it arrives in Thailand. Speculation on my part, but would think that up there working for FedEx is a really good job and that the employees are locals. In Chon Buri, perhaps not so much.

[CheshireTom 1,377]

These courier companies should do a training course with Thai Post. Those guys know their way around.

 

Maybe they should get KFC to do their deliveries.

[samfreeland 64]

At least it didn't disappear in to the postal Bermuda triangle. <_ href="http://www.recordnet.com/apps/pbcs.dll/article?AID=/20100721/A_NEWS0803/7210325/-1/a_news03">http://www.recordnet...325/-1/a_news03

Edited December 21, 2012 by samfreeland

[MM 6,562]

Occasionally send a FedEx envelope to northeastern part of Nakhon Ratchasima province and it gets there very quickly after it arrives in Thailand. Speculation on my part, but would think that up there working for FedEx is a really good job and that the employees are locals. In Chon Buri, perhaps not so much.

 

A proper Thai address contains the province, the amphur and the tambon. Unfortunately, the tambon for Pattaya is huge, mazelike, and disorganized.

 

I would guess that in Nakhon Ratchasima, once it gets to the tambon, there are a small number of roads and villages to select from.

 

They've bitten off more than they can chew here. As CheshireTom said, KFC, and many other delivery services have a high success rate and sometimes the delivery is free, or at most 30b. FedEx, who charge a premium, can't seem to finish the job here. What's the point of an express package that requires you to hunt all over town for it, and have it delivered the next day...assuming someone is there to tell the cretinous driver how to get to a well-known Soi that every motorcycle taxi can find.

 

It's criminal fraud.

[js007 795]

Slightly off topic, but doesn't Thailand have GPS location devices? I think even the smart phones can do that these days. Download an app and you're all set. Just enter an address and the phone will tell you how to get there.

[short 215]

Something as important as credit cards you might consider having them delivered to just the FEDEX office. Otherwise they might end up completely lost.

 

Tom, if Thai can't understand Thai addreessing, what do you think the chance of me understanding it is?

[jacko 8,776]

Have no experience with FedEx but DHL have delivered to my house quite a number of times.

I used to get lost trying to find the place when I was thinking to buy.

Also I am in Banglamung.....

Once they phoned ahead to make sure I would be in, which struck me as sensible.

 

Admittedly Thai postal addresses are confusing....well the number part anyhow.... and I do think your bar could be awkward at daytime..... the shops take over, the noodle seller parks up and suddenly you are invisible without the neon. I presume the delivery guy couldn't read English very well?

[MM 6,562]

Slightly off topic, but doesn't Thailand have GPS location devices? I think even the smart phones can do that these days. Download an app and you're all set. Just enter an address and the phone will tell you how to get there.

 

Go to Google maps and enter in any Thai postal address (not the same as what we might call a street address). I doubt, and have yet to see. Google resolve that to a map location. I'd prefer to give FedEx a GPS location. At least they'd be in the right postal code!

Have no experience with FedEx but DHL have delivered to my house quite a number of times.

I used to get lost trying to find the place when I was thinking to buy.

Also I am in Banglamung.....

Once they phoned ahead to make sure I would be in, which struck me as sensible.

 

Admittedly Thai postal addresses are confusing....well the number part anyhow.... and I do think your bar could be awkward at daytime..... the shops take over, the noodle seller parks up and suddenly you are invisible without the neon. I presume the delivery guy couldn't read English very well?

 

I still wonder how Thai Post manages to find the place unerringly.

[syd_tybil 70]

I have used DHL a couple of times to send items from the USA with mixed results. I noticed their online tracking stops upon arrival in Bangkok. The package goes into a black hole until it is delivered in Pattaya (or not).

 

The first time I used DHL the address included the name of the condo complex and the package made it without any problems. The second time, the condo address was left off and only the correct Thai postal address was listed. After waiting a few days for the second package, I went to the DHL office on 2nd road and gave them the tracking number. They said it was an invalid address (it was correct). I had to come back the next day and retrieve the package from the DHL office.

[papillon 695]

They wouldn't deliver an unsigned Amex card to me in the Philippines, something to do with money laundering laws.

[MM 6,562]

They wouldn't deliver an unsigned Amex card to me in the Philippines, something to do with money laundering laws.

How'd they know what it was? They opened your package? And who is "they"?

[jacko 8,776]

How'd they know what it was? They opened your package? And who is "they"?

Perhaps 'they' was the issuing bank?

[bigmick 840]

I have had similar issues with FedEx, so now just have DHL call us when the parcel/letters arrive and we go collect them from 2nd Rd

 

Saves alot of time and phone calls

[mrlasvegas 124]

I get forced to use FEDEX from time to time because the factory in China that produces my clothing line likes them. So here is my most recent adventure with Fedex.

I order two large boxes of shirts sent express for a trade show. I order weeks in advance and wanted the shirts to arrive early so I could inspect the new designs. The factory finished up quickly and called FEDEX. The pick up was for two boxes and an envelope. The Fedex driver in China signed for all three items but left the two large boxes on the dock. I got an email from my rep. in China that she had to call Fedex to come back and pick up the rest of the order but it would not be till the next day. While all this was going down I got the invoice envelope delivered to me. The boxes were picked up the next day from the dock and taken to the main Fedex station. I watched for several days on tracking while my boxes were supposedly waiting to clear China customs. I called my rep who has a brother in customs. The brother said no such boxes were in customs. So my rep went to the main station herself. She saw the boxes sitting on a rack behind the front counter. When she inquired why they were not shipped, she was told that they were missing an item Since the boxes were numbered 1/3 and 2/3. Even though they had been sent a message from customer service that 3/3 had been shipped already. So my rep made them relabel everything 1/2 and 2/2 so they could ship them. Now that the boxes had left China and arrived in Las Vegas you would think the problems were over. Not a chance. My address was correct on the package. But for some reason the driver kept looking for a street that was the codename on the label and not my address. It took three phone calls to customer service and me actually standing on one of the busiest streets in Las Vegas and waving at anything that looked like a Fedex truck to get my package delivered. Never again will I use Fedex.

[InternationalTraveler 282]

I use DHL office in Pattaya 2nd road near Mikes mall for sending mail to both the UK & USA every month and never had a problem.

Even the taxi drivers cannot find my place on the dark side when i want to go to the airport so for incomming mail i have a drop box /security box in the Jomtien complex condotel which costs thb 1000 for the year.

They call me every time i get a delivery and have had deliveries from FedEx, DHL, and TNT. Again never had a problem.

[Gary 4,100]

I'm surprised that in this day and age delivery companies have yet to use GPS coordinates. The GPS will normally get you within four meters and finding the right door within four meters SHOULD be pretty simple. For people who don't have a GPS and don't know what their coordinates are, I have asked them to use Google Earth. At least those coordinates will get them pretty close. A phone call to me from that position allows me to find them easily.

[MM 6,562]

Agreed, Gary. They should have a couple of lines on the address sheet for GPS coordinates.. then the idiots could even have the GPS unit give them turn by turn instructions.

Or better yet, the company's computers could program the most efficient route for a load of packages to save time and fuel.

Come on, FedEx!

[steamer 158]

So the Thai's just can't seem to get it right even tho it seems quite obvious?

 

What's new?

[MM 6,562]

So the Thai's just can't seem to get it right even tho it seems quite obvious?

 

What's new?

No, it's not obvious. The Thai postal addressing system is antiquated and useless for finding any place. Using a Thai postal address, I defy anyone without training in their system to find anything. This training is best obtained with Thai Post.

 

The issue is the system, with all its faults is in place presently and for the foreseeable future, and these courier companies are hiring staff that are untrained in locating a postal address.

 

I blame the companies for not taking steps to improve their service.