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accyboy

Well that’s me not flying now

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Trump has banned all European visitors for 30 days except Brits.
Airlines being savaged now
Maybe, just maybe, after Brexit, the Brits and no longer considered European!

Sent from my Nokia 6.1 using Tapatalk

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1 hour ago, teelack said:

Maybe, just maybe, after Brexit, the Brits and no longer considered European!

Sent from my Nokia 6.1 using Tapatalk
 

Probably something to do with the Schengen arrangement and the ease of moving around mainland Europe. 

In addition to the UK,  I didn't see Republic of Ireland on the list of banned countries.

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Posted (edited)
6 hours ago, Rawhide2 said:

Trump has banned all European visitors for 30 days except Brits.

Airlines being savaged now

I haven't researched the actual language but the thought occurs that this may do wonders for airlines flying between Europe and Canada.  I believe he said travel from rather than travel by citizens of.

Edited by nkped

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6 hours ago, tallguy said:

Probably something to do with the Schengen arrangement and the ease of moving around mainland Europe. 

In addition to the UK,  I didn't see Republic of Ireland on the list of banned countries.

Nope, we're not in the Shengen Area. Don't think we ever have been.

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On 3/10/2020 at 8:26 PM, jacko said:

I have received 3 emails from airlines in the last 24 hours all claiming they will re-book flights at no cost  (free changes) at this time, no mention of refunds though..... and nothing from the airline I have a flight booked with this month. 

Air Asia  is pretty bad in giving credit or refunding. I have tried to contact them many times but no luck

money wasted

they tell you the procedure how to get credit   That is it   If it does not work  then bad luck

 

 

 

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1 hour ago, syed said:

Air Asia  is pretty bad in giving credit or refunding. I have tried to contact them many times but no luck

money wasted

they tell you the procedure how to get credit   That is it   If it does not work  then bad luck

 

 

 

Air Asia have been terrible at customer service for years. We were flying from Bali to Jakarta a few years ago when the volcano was erupting. Plane had taxied to the runway ready to fly when it was cancelled. We sat on the plane for an hour then got told to get off, led us outside the terminal, but our bags were inside the terminal. Guards wouldn't let us in as we didnt have valid tickets...ours were for a flight that left 2 hours ago...duh.

Got our bags eventually and found a hotel for the night. Kept ringing them to find out what was going on,  as soon as I started speaking English they just hung up on me.

Went to the airport the next day and just stood at the counter refusing to move until they put us on a plane.

Later had problems with the flight home because of the volcano. Had to stay an extra 4 days,  Virgin Australia were brilliant.

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Email off Qatar this morning informing me my flights for May/June trip have now been cancelled and I've been issued with vouchers to the value of those flights +10%

Voucher validity is for 12 months....

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I received this email from Air Asia last night:

A Message from Tony

When Kamarudin and I started AirAsia nearly 20 years ago, we had a dream of allowing everyone the opportunity to fly. Sadly, that opportunity has now been taken away from us for now. 

It’s an uncertain time. Never could I have imagined it, no one could have predicted it and yet everyone has been touched by it. So I want to be open and transparent with you in this time of uncertainty.

There’s no denying that our industry has been hit hard, and we are no exception. This is possibly the biggest challenge we have ever had to face. We have no revenue coming in, 96% of our fleet is grounded and we still have significant ongoing financial commitments such as fuel suppliers and leasing agents. 

We are doing everything possible to reduce costs during this time so we can come back fighting as fast as possible and continue to be the world’s best low cost carrier, enabling everyone the ability to fly with our great value and service. 

We are one of the few airlines world over who has kept all of our staff on. AirAsia is a family and there are tens of thousands of Allstars who depend on the business for their livelihoods and the wellbeing of their own families. Kamarudin and I will not be taking a salary during this period and Allstars from across the business have accepted temporary pay reductions of anywhere between 15-75%, depending on seniority, to share the impact this is having on our business. I thank them for their sacrifice and in keeping the big picture in mind as we navigate this together.

In spite of all these challenges, I want to assure you that AirAsia is strong and remains firmly focused on the future and serving you, our guests. I also want to express my heartfelt thanks and appreciation to all of you for your loyalty to AirAsia and I hope that you and your loved ones are healthy and well throughout this trying time. I’m truly sorry that many of your travel plans have been affected. Like all airlines, AirAsia had no choice but to cancel a large number of flights due to government restrictions in an effort to contain the spread of COVID-19. 

I know many of you have expressed frustration with not receiving a refund for your flights but I encourage you to accept a credit as a good alternative. More than 80 percent of you have accepted our credit offer and we truly appreciate this. Please know that our policy is in line with many operators in the travel industry and reflects our focus on coming out the other side of this difficult period and flying with you again as soon as possible. We have ensured that we adhere to all regulations and requirements of respective governments and consumer authorities and believe this is the best solution. You are among the over 600 million guests who have flown AirAsia and can’t wait to fly with you again once this is over.

While we strongly encourage you to accept the credit which is instant and comes with a 365-day validity and allows you to change your flight date for an unlimited number of times, we do accept requests for refund on a case by case basis. However, due to the overwhelming number of requests that we have received, it may take a long process of between 12 to 16 weeks.

I also want to acknowledge the comments I’ve seen about our virtual Allstar AVA. Please know that we take your feedback seriously and my team is making improvements to the system daily. Currently, our team and AVA are handling 10 times the normal volume of queries, which is now at about half a million guests on a daily basis. 

We are working tirelessly, around the clock, to provide assistance to each and every one of you. We’ve mobilised additional support to our customer happiness team, including 1,800 Allstars from other functions, who have rolled up their sleeves and volunteered to help, so more live agents are available to assist you via our LiveChat, Facebook Messenger, Twitter & WeChat 24/7. 

We’ve never had a time like this before and we are doing our best. We are not always perfect but we strive to do all we can for our people and our customers at all times. This is unprecedented but it is also temporary and we will be back, stronger than before, repainting the skies red and making sure everyone can fly again.

Until then…

Stay home. Be safe. And look to the future.

#InThisTogether

Lots of love,
Tony
 
 
 
     
 
 
 
** Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support team at support.airasia.com. Check your flight status at airasia.com/flightstatus for live updates. 

Please refer to the COVID-19 Guide to check your eligibility and for information on how to submit your preferred alternate travel request.
 

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On 4/11/2020 at 10:03 AM, TheFiend said:

Email off Qatar this morning informing me my flights for May/June trip have now been cancelled and I've been issued with vouchers to the value of those flights +10%

Voucher validity is for 12 months....

Another email off Qatar today..... now giving me the option of a refund instead of the vouchers....

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9 hours ago, TheFiend said:

Another email off Qatar today..... now giving me the option of a refund instead of the vouchers....

I'd be inclined to take it at the end of the day the money is in your bin to do what you wish with

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On 4/12/2020 at 11:03 PM, TheFiend said:

Another email off Qatar today..... now giving me the option of a refund instead of the vouchers....

Managed to get through to the Qatar office a LHR this morning and requested them to issue a full refund of my tickets as they had cancelled my flights. Was promised the full refund should be made within 4 to 6 weeks....

I would have been quite happy with the voucher, but nobody knows when international air travel will return to normal so a full refund looked the better option.

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3 hours ago, accyboy said:

Without back scrawling you booked direct with Qatar?

Yep...... when I booked I checked the likes of skyscanner and booking direct with QR was amongst the cheapest for the flight times I wanted ...

Sometimes traveltrolley comes up cheapest but this time Qatar came in at the same price..... I also tend to go via topcashback.co.uk when booking flight as it also helps reduce the total cost..... my Qatar transaction for this trip was showing confirmed at £31 with them but probably will lose that now I've gone for a refund.

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On Friday received an email from Bangkok Airways informing me that our flight from BKK to CNX on May 28th was now cancelled.... Sent an email to them at the address shown on the email requesting a refund..... result was just an automated reply acknowledging my email....

Did a little research and found a hidden web-page for doing refunds via an online form, but it also had an email address for refund inquiries...... fired off an email to that email account and in less that 24 hours I've had a reply saying a full refund has been authourised...... this was for a non-refundable ticket. Impressed how quickly they responded..

Now just waiting to see if Thai Airways cancel my CNX to BKK flight in June.... another non-refundable ticket for which I'll request a refund.

Haven't been impressed with Thai Airways during this crisis so far...... they notified me of a flight change and that the booking been swapped over to Thai Smile. What they didn't mention is that they're expecting me to pay more for it, that only show on "Manage my booking"

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Posted (edited)
On 4/9/2020 at 6:48 PM, awesum4 said:

Virgin Australia were brilliant

Perhaps to their own detriment, they just went bankrupt!

First of many?

Edited by jacko

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1 hour ago, jacko said:

Perhaps to their own detriment, they just went bankrupt!

First of many?

Hell is coming...the next few months are going to be rough!

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I understand it has been mentioned before, the National Carriers part financed by their Govt I think will possibly survive this but with casualties, however the privateers will be on first to hit the wall.

However, with some EU Countries relaxing lockdown rules, hopefully lifting of some travel restrictions is a matter of weeks in some cases.

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Within 4 days of requesting a refund off Bangkok Airways the refund is showing in my account...... Impressed....

No sign of a refund off Qatar yet!!!

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Posted (edited)

Planes would have to fly and there would have to be some confidence I could get back into Thailand on a reentry permit.  Then there would be the flight itself.  No, it's not just recirculated air but it still wouldn't be great for social distancing.  Couple that with the likelihood of having to wear a mask for a couple of 10-12 hour flights.  Yeah verily, this may be the long tour.

Edited by nkped

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On 4/14/2020 at 6:04 PM, TheFiend said:

Managed to get through to the Qatar office a LHR this morning and requested them to issue a full refund of my tickets as they had cancelled my flights. Was promised the full refund should be made within 4 to 6 weeks....

I would have been quite happy with the voucher, but nobody knows when international air travel will return to normal so a full refund looked the better option.

5 days ago contacted QR support via twitter (@qrsupprt) to ask how my refund request was progressing..... yesterday was informed there was no refund request in the system and vouchers had been issued against my booking...

My reply to them was I was entitled to a full refund under their own T & C's and failure to refund me quickly would result in me contacting my credit card company to initiate a charge-back.....

@qrsupport  replied I was entitled to a full refund but needed to submit a refund request online, which I submitted yesterday.

Reply received this morning saying my request was in progress and would be dealt with ASAP.

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Went back to check.  I made my reservations for an early June trip to the US on 29 February.  That sure went to hell in short order.

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On 5/3/2020 at 8:47 AM, TheFiend said:

5 days ago contacted QR support via twitter (@qrsupprt) to ask how my refund request was progressing..... yesterday was informed there was no refund request in the system and vouchers had been issued against my booking...

My reply to them was I was entitled to a full refund under their own T & C's and failure to refund me quickly would result in me contacting my credit card company to initiate a charge-back.....

@qrsupport  replied I was entitled to a full refund but needed to submit a refund request online, which I submitted yesterday.

Reply received this morning saying my request was in progress and would be dealt with ASAP.

3 days after submitting my refund request online and I've had a result..... my refund has been authorised and should be credited back to my credit card account shortly....

Looks like quoting their own T & C's has helped.... along with threatening a charge-back....

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Posted (edited)

Well at this moment in time I should have been sat in 22k Premium Economy on BR68 ex LHR to BKK somewhere over the Balkans, having eaten my meal served 2hrs into the flight, taken a Melatonin , sat back in full recline ready for my 2 week battery recharge in Thailand, then onto the RP and back to the UK via another week in Thailand.

Instead, due to some human filth chinese cunts, I have had to refund my flight at a cost to myself, cancel my trip and hope that my employer will grant me another holiday in the future.

I mean it when I say that I hope we go tactical nuclear on China sometime in the future to tech the cunts a lesson. Fuck them, and the scabby Donkey they rode in on.

Edited by Butch

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